Service & Maintenance View stories by topicCompliance & Safety Digitalization Etteplan LifeInnovation & New TechnologiesR&D EfficiencyService & Maintenance For many industrial equipment and machinery manufacturers, aftermarket or service and maintenance business bring the majority of the revenue. Digitalization offers many possibilities to grow the aftermarket operations. Read more how you can tap into these possibilities.
Service & Maintenance | 05.03.2019 How can digitalization lift your asset information management to the next level?
Service & Maintenance | 18.02.2019 How to eliminate investment project delays with asset information management?
Service & Maintenance | 04.02.2019 Do you know how much time your service & maintenance staff spends on searching for information?
Service & Maintenance | 28.01.2019 Why is there always a mismatch between the documentation and operational reality at your plant?
Service & Maintenance | 21.01.2019 5 reasons why asset information should be a high priority for a plant manager
Your business is in Aftermarket The sale of industrial equipment and machinery mark the beginning of the Aftermarket processes and services. The Aftermarket operations are an indispensable part of the equipment manufactures business. For many it is also means to differentiate in the market with superior service solutions and maintenance services. Aftermarket is about creating customer loyalty with high-quality services and superior technology. To be better and more efficient in order to make your customers buy more. How to grow Aftermarket? How is your spare parts business? How are you handling your customer complaints and how is this information going back to R&D? Are your manuals up-to-date and ready for the digitalized age? Are you leveraging the possibilities of IoT to make the most of preventive service & maintenance? Have you ever thought how a Digital Twin could help you make your Aftermarket operations easier and more cost-efficient? Let us help you. The world is changing faster than ever – and so is business. One of the many risks related to fast-paced transformation is that the ability to process information declines over the years. This may lead to a notion that problems connected to documentation and information management are inevitable. Do you know how much time your service & maintenance staff spends on searching for information? The efficiency of your service and maintenance organization has a direct impact on your plant’s reliability and availability. Various studies show that in a product-oriented organization, up to 10–35% of the service and maintenance staff’s time is wasted on first searching for and then validating information. The good news is that the situation can be fixed with effective asset information management, including fast and easy access to required technical information. How to solve common challenges in asset information management? You need a coordinated process to monitor how information is created, shared, stored, managed, and updated in your organization. In addition, you need to define roles and responsibilities and assign owners for each document and piece of information.