Etteplan service design

Service Design

Ever-changing world offers opportunities to improve business performance and customer experience via digital channels. Digital product can be a business-critical application or otherwise major contact point for customers to your business and brand. That underlines the importance of meaningful and delightful user experience and future-proof solutions. This can be achieved with service design. 

Key Benefits
Identification of new business needs and opportunities
Creation of validated concepts from initial ideas and vision
Ensured quality through cooperation between user and technical team
Improved customer satisfaction with meaningful digital experiences

UX - Excellent user experience is the norm 

We figure out what is valuable for the user and make sure that the product makes sense. We innovate solutions that simply work. Together with our tech experts, we create meaningful and people-oriented digital experiences with empathy, business sense and an eye for detail. 

There is no point in building a solution that does not help the users or the business, nor is there a point to design a solution that cannot be implemented in real-life. It is important to understand technological possibilities, user needs and business requirements. From this viewpoint, we design relevant digital solutions. Therefore, service design methods should be utilized in every project. 

Download Guide

Digital self-service guide

Download Guide

Digital self-service guide

Please enter your contact information to receive the downloadable material via email. When you submit the form, we may be in touch with you by email after the material delivery. By submitting, you agree to our privacy policy.

Download Guide

Digital self-service guide

We help you whenever it comes to digital services and products. We help you with identifying new opportunities for your business to grow and validate your initial idea for a new digital product and improve it with the user and business insights. We can also evaluate the current state of user experience and help to design your product even better for users. 

The best user experience (UX) comes from understanding the problem, context and needs of the business and users. That is why we believe in co-creating with customers to explore ideas and find the best solutions. We facilitate workshops, prototype, conduct interviews, and visualize all the way to pixel-perfect details. We test with real users and work together with the development team to ensure the quality of your end product. We provide end-to-end experiences. Our design services range from service design, user insight gathering and concept definition to polished user interface design.  

Together with other experts in Etteplan, we can create completely unique domain-specified solutions for your business and customers. We aim for seamless customer experiences for retail and payment solutions, efficient work processes in industrial solutions and profitable data-based business – just to mention a few examples of our goals behind recent design work. Let's talk about how service design could help your business to grow!

Service Design : Downloads

Digital self-service guide

Guide | PDF | 7.57 MB

Etteplan Hanna Remula

Hanna Remula

Head of Design, Cloud and Applications
Send e-mail

Ask Hanna Remula a question or challenge us

When you submit this form, our specialist will be in touch with you by email or telephone. By submitting the form you accept our Privacy Policy.